# Scope and responsibilities

## Key goals

1. **Sustainability**: Establish, support and renew partnerships so that 2i2c has the financial resources to advance on its mission.
2. **Community Success**: Deliver value to all communities in a consistent, repeatable, scalable way so that partners see the return on their ongoing investment and collaboration with 2i2c.
   
## Major areas of responsibility

Partnerships defines strategy for the following areas and aligns it with the overall strategy of 2i2c.

### Sustainability

Establish, support and renew partnerships so that 2i2c has the financial resources to advance on its mission.

- **Marketing**: Describe 2i2c’s value proposition externally and attract new leads.
- **Sales**: Generate new and renew agreements and service contracts.
- **Grants**: Identify and apply for grant opportunities that align with 2i2c’s service strategy
- **Invoicing and cost recovery**: Ensure 2i2c recovers the cost that it is due via contracts.
- **Pricing and contract strategy**: Set pricing and agreement terms for partners so that paid services meet our growth goals.
- **Market research and competitive analysis**: Understand 2i2c’s value proposition and business model relative to other services and products.
- **Business aspects of joint ventures**: Understand the financial and strategic impact of partnerships with other services and products (e.g. with cloud vendors, cloud resellers, publishers, technology companies).

### Community Success

Deliver value to all communities in a consistent, repeatable, scalable way so that partners see the return on their ongoing investment and collaboration with 2i2c. 

- **Onboarding**: Set expectations and provide guidance for new communities that are using our service.
- **Training**: Help communities understand how to use our products and services to achieve value.
- **Community satisfaction**: Understand the ongoing satisfaction that communities have with the service and identify ways to improve their experience.
- **Account management**: Establish and sustain relationships with partner organizations to ensure they are successful.
- **Grant management**: Ensure that the goals and deliverables of our grants are understood and met.
- **Support**: React to community questions and requests for help and direct them to the appropriate team for resolution.

## Measures and definition of success

### Sustainability

- Ratio of **monthly recurring costs** to **monthly recurring revenue**.

### Community success

Not yet defined. Potential indicators below…

- [net promoter score](https://en.wikipedia.org/wiki/Net_promoter_score)
- hub usage patterns over time
- time-to-milestones in the leads-to-partner lifecycle.