User and community support

As a part of the Managed JupyterHub Service, we define two different kinds of user-support. Documentation about each can be found at the links below.

• Change requests and incidents are discussions around making changes to infrastructure in order to improve the hub service for users or to resolve outages. See 2i2c’s Support and Incident documentation for more information.

• Usecase guidance involves assisting users to help them be more affective in using the service infrastructure to accomplish their goals. The Hub Administration Topics and User Guide in this documentation serve this purpose.

  Note

  We are actively exploring how to provide more guidance and support to the communities that use our infrastructure, see this blog post for more information.